Refund Policy

1. General Provisions

This Refund Policy defines the terms and process for refunds on OnlyU (“we,” “our,” “us”). We aim to keep our refund rules clear and transparent.

2. Allocation of Responsibility

2.1. Traffic Quality

We provide full access to core traffic-quality metrics. Clients can review each marketer’s rating before starting. The client assumes all risks related to the quality of purchased traffic. Refunds for traffic quality are not provided. We recommend starting with minimal test orders.

3. Refund Conditions

3.1. Automatic Refunds Refunds are issued automatically in these cases:

• For unfinished campaigns/orders (for the unfulfilled portion).
• An “unfinished campaign” means a campaign with no new fans within a calendar month and the ordered result not achieved.

3.2. Refunds When a Marketer Is Blocked A refund may be granted if:

• The marketer is blocked for violating platform rules.
• Order funds remain on the marketer’s balance.
• The issue is identified and reported promptly (if you suspect bot traffic, notify your assigned manager immediately).
• Offers from blocked marketers are no longer displayed. Information about the block and remaining funds is provided by your manager or the platform’s administration on request.

Refunds are not considered when:

• The offer is new and has no statistics yet (such purchases are treated as tests; cost/volume limits apply and are minimal).
• After placing the order, changes/restrictions were introduced that affect fan acquisition, e.g.:
• subscription price changed;
• new blocked countries added;
• the profile was significantly modified.

3.3. Specific Cases

New order with no leads. If no leads arrive within 14 days after placing the order, the client may request a full refund.

Bots detected. OnlyU uses multi-layer anti-bot protection: if bots are confirmed, funds are refunded. Note: inactive real subscribers are not considered bots; no refund is issued for such traffic. Use analytics to decide whether to work with a given marketer. If leads arrive but do not convert to sales, a refund is possible only if botting/manipulation is confirmed.

Order queue cancellation. If you joined a queue and changed your mind, funds remain reserved until you leave the queue. You can cancel participation yourself and return funds to your balance.

Partial fulfillment. If some leads were delivered and the marketer then stopped performing:

• the marketer is warned about a potential stop;
• if no leads arrive for more than 10 days and there is no contact, the order is stopped;
• the client receives a refund for the undelivered portion;
• the marketer is paid only for delivered leads;
• after 30 days the system automatically refunds the undelivered fan volume.

Small deposits. If the deposited amount is below the minimum threshold for a first order, a full refund is issued.

4. Refund Request Process

4.1. Submitting a Request

Contact your personal manager via the dashboard. Provide complete order details and a clear description of the claim. Submit immediately upon discovering the issue (during execution or right after). Attach evidence, such as:

• video/photo proof of bots or no replies to consistent messaging;
• platform screenshots showing metrics (e.g., the share of “no replies” far exceeding the typical dialog-conversion rate for that offer).

4.2. Processing Times

Automatic refunds: immediately upon completion/stop. Manual reviews: up to 30 days. Balance withdrawals: per timelines stated in the FAQ on our website.

5. Refund Methods

5.1. Methods

• To the original payment method (e.g., bank card or cryptocurrency).
• To a USDT TRC20 wallet.
• The specific method is determined by the administration based on the case.

5.2. Fees

• Network fees apply to crypto refunds.
• Payment/network fees are non-refundable.

6. Balance Withdrawal

You may withdraw available balance at any time. Standard network/payment provider fees apply. The minimum withdrawal amount is shown on the withdrawal page in the dashboard.

7. Contact Information

For refund questions:

• Reach out to your personal manager via the dashboard.
• You can also contact support via the in-dashboard help/chat form.

8. Changes to This Policy

We may amend this Refund Policy at any time. Changes take effect immediately upon publication on the OnlyU website. Notifications are posted in the dashboard’s notifications center.